We are an approved contractor for both the Care Quality Commission National Patient Survey Programme in England and the Scottish Government Better Together survey programme.
We design and run postal, telephone and web-based surveys, hold focus groups and face-to-face interviews to help customers gather patients' perspectives on their experiences of care.
Patients are enabled to say what matters to them and staff can be confident they have reliable and meaningful information.
We provide high quality information to help healthcare teams improve the services and care they provide and to help individual clinicians in their professional practice and development.
We advise customers on quality improvement approaches and help them design and facilitate quality improvement activities such as workshops to turn patient experience feedback into improvements.
Our considerable experience and expertise means that we can make the same 'quality commitment' to each of our customers: a personalised relationship, a tailor made service, a focus on quality.