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Read our annual summary report

At the beginning of each year we look back over the last year to review what we’ve done and to plan for the year ahead. Our summary of the year’s highlights is produced in our annual report which you can read here. This is our tenth year of operation and we are pleased to note that […]

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Excellent Annual Customer Survey Results

We are delighted to report that our annual customer survey results have been overwhelmingly positive again. Building and maintaining lasting and positive customer relationships is very important to us and we believe this is one reason that so many of our customers have been with us for so many years. Our customers rated us 100% […]

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NHS Information Governance Toolkit for 2016-17 achieved

We are pleased to report that our submission of the NHS Information Governance Toolkit for this year was successful. This means we have consistently demonstrated and maintained sound Information Governance policies and procedures since our first submission in 2012.

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National Patient Experience Survey Programme

The National Inpatient Survey for 2016 is definitely going ahead from September. In addition A&E and Children and Young Peoples’ surveys will be conducted this year – we will share further updates on the timeline as soon as we receive them. The National Outpatients Survey is on hold currently but we can offer you repeat […]

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Ward Level Surveys are proving popular

Ward level surveys are making a big splash and being very well received by our customers as the following quote from a satisfied customer email reveals:“Wow! This is really helpful. This is the most useful thing ever – fabulous!” Ward level surveys can be commissioned as ‘one off’ tailor made surveys or we can extend the sample […]

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SMS FFT Surveys now on offer

We are increasingly using text messaging (SMS) for the Friends and Family Test (FFT). It works well in areas that normally have difficulty getting a good response rate, in particular Emergency Departments, Outpatients and Day Case, and encourages a better response from younger patients. We are getting response rates of 20%-40% and the quality of […]

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