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Start preparing for 2016/17 National Survey Programme

The CQC has written to NHS Acute Trusts about their plans for the 2016/17 survey programme which will commence later this year. Now is the time to start planning your programme. Talk to us about early bird offers and multi-survey deals. Contact us on: surveys@patientperspective.org and we will be happy to discuss your needs and […]

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New culture assessment tool supports patient experience

Healthy cultures in NHS organisations impact positively on the quality of patient care and therefore patient experience. A new tool from The King’s Fund and Aston OD helps organisations to assess their culture, identifying the ways in which it is working well, as well as the areas that need to change. You can find out more […]

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New guide to patient experience data

‘Making Sense and Making Use of Patient Experience Data’ Readers may be interested in this new guide, produced by Membership Engagement Services and In Health Associates. It gives a brief summary and some case studies of how Trusts are using patient experience data to help bring about improvements in patient experience. https://www.membra.co.uk/sites/default/files/MES-Patient-Experience-Report-June-2015.pdf A few pointers from […]

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New guide for commissioners highlights areas for improvement in inpatient services

A new toolkit has been published by NHS England to help commissioners improve experience of in-patient care. The guide states:  “Over the recent years the national in-patient survey results have been generally consistent, with small incremental improvements for many questions, but those aspects where patients report poorer experiences nationally remain areas where further improvement is needed.” The […]

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Quick review of the year

In 2014-15 we worked with over 100 organisations, including NHS acute, mental health and ambulance Trusts, clinical commissioning groups and GP practices and community services providers, independent sector organisations and national charities. We surveyed over 500,000 patients about their experiences of care. We carried out bespoke surveys in our widest ever range of services, extended […]

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CQC National Maternity Survey 2015 underway

The CQC National Maternity Survey commences in April 2015. We are working on behalf of 23 NHS Trusts to conduct the survey this year. This will involve sending out surveys to some 7400 women who have received maternity services earlier this year – around 300-500 women per Trust.

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