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SMS FFT Surveys now on offer

We are increasingly using text messaging (SMS) for the Friends and Family Test (FFT). It works well in areas that normally have difficulty getting a good response rate, in particular Emergency Departments, Outpatients and Day Case, and encourages a better response from younger patients. We are getting response rates of 20%-40% and the quality of free-text responses is surprisingly good.  We always provide a postcard option alongside SMS for those that don’t have a mobile phone or prefer to complete by hand. The cost is around 5 pence per patient surveyed.

To find out more contact Stephen.Bruster@patientperspective.org