top banner image

SMS FFT Surveys now on offer

We are increasingly using text messaging (SMS) for the Friends and Family Test (FFT). It works well in areas that normally have difficulty getting a good response rate, in particular Emergency Departments, Outpatients and Day Case, and encourages a better response from younger patients. We are getting response rates of 20%-40% and the quality of free-text responses is surprisingly good.  We always provide a postcard option alongside SMS for those that don’t have a mobile phone or prefer to complete by hand. The cost is around 5 pence per patient surveyed.

To find out more contact