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Friends and family test

We carry out the Friends and Family Test (FFT) on behalf of NHS Trusts for patients and for staff. You can read more by clicking the following link:

We currently offer FFT surveys for inpatients, emergency departments and minor injuries units, outpatients, day cases and maternity services as well as for staff.

We provide survey postcards (click here for a sample) for each ward and department to be handed out to all patients. Patients who complete the surveys can either hand them back to staff or post them back directly to Patient Perspective via a Freepost address. We include weblinks and Quick Response (QR) codes and ready made display posters on how to take part in the surveys.

We also run FFT surveys online and using SMS messaging. SMS surveys are proving popular with Trusts as they work well in areas that normally have difficulty getting a good response rate, in particular Emergency Departments, Outpatients and Day Case, and encourage a better response from younger patients.

Each month, in time for your UNIFY data submission to the Department of Health we supply the survey results to you in your preferred format.

To download an example FFT ward report, click here.

We also provide A3 size printed and laminated reports for each ward, department, clinic or service which staff can display on the walls to communicate results to patients and visitors. These can be designed to meet your needs. To see a sample ward level FFT poster click here.

For more information about the FFT, to see more example questionnaires or ward/department reports or to request a quote for carrying out the FFT at your organisation, contact Steve Bruster: