Patient Perspective - NHS patient experience surveys

A recognised expert in patient experience surveys, Patient Perspective Ltd is a nationally approved survey contractor.

We are an approved contractor for both the Care Quality Commission National Patient Survey Programme in England and the Scottish Government Better Together survey programme.
We are experts in carrying out patient experience surveys using proven methods tailor made to meet customers’ needs.

We design and run postal, telephone and web-based surveys, hold focus groups and face-to-face interviews to help customers gather patients' perspectives on their experiences of care.
We use scientifically rigorous methods which deliver statistically reliable results.

Patients are enabled to say what matters to them and staff can be confident they have reliable and meaningful information.
We are specialists in reliably and accurately reporting patient experience survey results to services, teams or individuals.

We provide high quality information to help healthcare teams improve the services and care they provide and to help individual clinicians in their professional practice and development.
We help customers take action to improve services based upon what patients and their families tell them about their healthcare experiences.

We advise customers on quality improvement approaches and help them design and facilitate quality improvement activities such as workshops to turn patient experience feedback into improvements.
We offer a personalised, responsive service focused on customer needs.

Our considerable experience and expertise means that we can make the same 'quality commitment' to each of our customers: a personalised relationship, a tailor made service, a focus on quality.

The National Inpatient Survey benchmark reports for all NHS Trusts have now been published. The reports have been redesigned this year and are really informative: nhssurveys.org/all-files/02-a…

11:31am · 27 October 2021

Patient Perspective

@UKPatientExp

Results from the National Inpatient Survey 2020 are now on the CQC website: cqc.org.uk/publications/s…

11:30am · 27 October 2021

Patient Perspective

@UKPatientExp

National Children and Young People Survey 2020 This postal survey is due to be mailed out in early February 2021, from patients attending in November and December 2020.

3:33pm · 28 October 2020

Patient Perspective

@UKPatientExp

National Inpatient Survey 2020 This is the first “Mixed-Mode” survey where patients are given the chance to complete online before being sent a paper questionnaire. Due to be mailed out in early January 2021 from patients attending in October 2020.

3:33pm · 28 October 2020

Patient Perspective

@UKPatientExp

National Urgent and Emergency Care Survey 2020. This postal survey is about to start, with the first mailing going out around 2nd November

3:33pm · 28 October 2020

Approved contractor

We are an approved survey contractor for the Care Quality Commission (CQC) national patient survey programme in England and the Scottish Government Better Together survey programme.

Accreditations

Each year we complete the NHS Digital Data Security and Protection Toolkit. NHS Digital Data Security Centre has reviewed and approved this. We have a Quality Management System for our business processes.

A recognised expert in patient experience surveys, Patient Perspective Ltd is a nationally approved survey contractor.

We are experts in carrying out patient experience surveys using proven methods tailor made to meet customers’ needs.

We use scientifically rigorous methods which deliver statistically reliable results.

We are specialists in reliably and accurately reporting patient experience survey results to services, teams or individuals.

We help customers take action to improve services based upon what patients and their families tell them about their healthcare experiences.

We offer a personalised, responsive service focused on customer needs.

Approved contractor

Accreditations

Our surveys